Remember to check your policy for all applicable excesses that you will be
required to pay and don't forget to keep any related receipts and letters for
future reference.
Please be careful to follow our recommendations so that we can manage your claim in the most
effective way.
If you find yourself in an accident:
- Stop! By law you must do this after any accident.
- Check to see if anyone is hurt and, if necessary, call an Ambulance.
- If there has been an injury, you must tell the Police and get an Incident
Number from them.
- You should not move the vehicles until an independent witness (if one is
available) has noted their
positions AND it is considered safe to do so.
- Where witnesses are available, make a note of their names, addresses and
registration numbers.
- Even if you feel you ARE at fault do NOT admit liability at the scene, as we will
take care of this for you.
You will need to exchange details with those involved,
including:
- Name, address and phone number.
- Vehicle make and model.
- Registration number.
- Insurance company.
- Policy number.
If possible, write down details of what happened during the accident and draw
a sketch of vehicle positions, where you are etc. If
you have a camera, take photos.
If your car cannot be driven, we will look to arrange for it to be taken to the
nearest suitable repairer via our 24 hour accident recovery service.