Our specialist FNOL Team is waiting for your call, they will help you report your new claim and talk you through the process. Just choose the number that relates to your policy:
We use specialist teams to deal with our claims, so you always get to speak to someone who can help. Please choose the number that best suits your needs:
One of our trained team members will take as much information from you that you would like to give us.
Alternatively you can contact either of the external bodies who deal with members of the public wanting to report insurance Fraud.
Report Fraud & Internet Crime
Report Insurance Fraud
We understand that sometimes thing don’t always go to plan but we want to do all we can to resolve any queries or questions. Feedback is important to us; it helps us to be better. If you would like to talk to us about any concerns please call and speak to our dedicated resolution team.
We really value our customers telling us how we did; it’s always acted upon and used to improve what we do. Whether this is something we could have done better or even just to say thanks we would love to hear from you. Click here to complete a short survey.
Our main office is open
9am - 5.30pm Monday to Friday
Our Policyholder Claims teams are open
8am - 6pm Monday to Friday
9am - 1pm Saturday
Emergency out of hours
We offer an emergency out of hours service to assist customers reporting claims which is available by dialling our dedicated New Claim Lines:
Policy holder enquiries 0344 840 9514
Third party enquiries 0344 840 9515
Eldon Insurance Services Limited
Cale Cross House
156 Pilgrim Street
Newcastle Upon Tyne
Our Claims Handlers can talk you through the process and what will happen next.
Our team provide a first class service to manage all types of Motor Claims.
We offer a wide range of benefits to suit the needs of our employees.