Contact us

We always love to hear from our customers and by calling our wholly UK based claims teams we can always be relied upon to assist you. Would you like to:


Report a New Claim

Our specialist FNOL Team is waiting for your call, they will help you report your new claim and talk you through the process. Just choose the number that relates to your policy:

BCD
0344 840 9535
Debenhams
0344 840 9533
Footprint
0344 840 9508
GoSkippy Car
0344 840 9503
GoSkippy Van
0344 840 9504
GoSkippy Bike
0344 840 9505
Southern Rock Car
0344 840 9500
Southern Rock Van
0344 840 9502

Talk about an Existing Claim

We use specialist teams to deal with our claims, so you always get to speak to someone who can help. Please choose the number that best suits your needs:

Policy Holder Enquiries     0344 840 9514

Third Party Enquiries     0344 840 9515


Tell us about a Fraudulent Claim

Contact us confidentially on 0344 840 9521 or email [email protected].

One of our trained team members will take as much information from you that you would like to give us.

Alternatively you can contact either of the external bodies who deal with members of the public wanting to report insurance Fraud.

ActionFraud 0300 123 2040

Report Fraud & Internet Crime

0300 123 2040

Cheatline

Report Insurance Fraud

0800 422 0421


Tell us about a Complaint

Call us on 0344 840 9517 or email [email protected]

We understand that sometimes thing don’t always go to plan but we want to do all we can to resolve any queries or questions. Feedback is important to us; it helps us to be better. If you would like to talk to us about any concerns please call and speak to our dedicated resolution team.


Customer Feedback

We would like you to tell us your experience in dealing with us.

We really value our customers telling us how we did; it’s always acted upon and used to improve what we do. Whether this is something we could have done better or even just to say thanks we would love to hear from you. Click here to complete a short survey.


General Contact Details

Opening Hours

Our main office is open
9am - 5.30pm Monday to Friday

Our Policyholder Claims teams are open
8am - 6pm Monday to Friday
9am - 1pm Saturday

Emergency out of hours
We offer an emergency out of hours service to assist customers reporting claims which is available by dialling our dedicated New Claim Lines:

Policy holder enquiries 0344 840 9514
Third party enquiries 0344 840 9515

Write to us

Postal Address:
Eldon Insurance Services Limited
Cale Cross House
156 Pilgrim Street
Newcastle Upon Tyne
NE1 6SU

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How to find us

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Email us

[email protected]

Careers

[email protected]

Business Development

[email protected]

Our Claims Handlers can talk you through the process and what will happen next.

Our team provide a first class service to manage all types of Motor Claims.

We offer a wide range of benefits to suit the needs of our employees.

We’ve updated our Privacy and Security, effective 15th June 2017.
READ PRIVACY AND SECURITY